If, for whatever reason, you are not completely satisfied with your purchase, you may return UNUSED, RESALABLE, returnable products to us for a refund or exchange, provided you notify us and we receive the item back in our warehouse within 20 days of the original date of delivery.
Special orders and custom orders are non returnable. Personalized items are special made for you and cannot be returned.
Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order.
If an order is refused, shipping charges are non refundable and all restocking fees will still apply. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of SLO until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited.
Shipping charges are non refundable.
Returns on items that included Free Shipping will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply.
